Customer Care

The Important Bits

Download Repair Request Form

MAKO Sunglasses are warranted against defects in materials and/or workmanship for 24 months from date of purchase. MAKO reserves the right to repair or replace any product we identify as having a manufacturing defect.

This warranty does not include damage occurring as a result of normal wear and tear including scratched or broken lenses, or breakages/damage as result of misuse.

Should your sunglasses require repair that is not covered under warranty, we offer a repair service at a reasonable rate and will advise you of the cost prior to commencing the repair work.

Fitting of non-original MAKO Lenses will void this warranty.

For repair of prescription sunglasses, please contact your place of purchase for repair options.  In case this is not possible, please contact us.

To have your MAKO sunglasses repaired or to request a warranty assessment, please return to your place of purchase, alternatively :

  • Fill in the PDF warranty/repair form on this website, including your name and contact details (you can either complete the form electronically then print, or print first then hand write your details)
  • Package your sunglasses (inside their protective case) in a sturdy box with protective padding.
  • We recommend you send your completed warranty/repair form and sunglasses to the address listed below using a traceable service (e.g. registered post) as MAKO cannot be responsible for lost or damaged goods in transit.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  The benefits of this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods and services to which the warranty relates.

This warranty is given by MAKO Eyewear.


We will mail products within 3 days of us accepting the order and payment being processed.

Postage and handling charges will vary depending on delivery location.

Orders will be delivered by Australia Post or courier where that item is unable to be delivered by Australia Post.

We will advise you within 3 business days if products are not available at the time of order, or if there may be a delay in delivery.

Any export restrictions that may apply are the responsibility of the customer.

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We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.

Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).

We will not refund based on you changing your in mind between ordering and receiving the product ordered.

Frequently Asked Questions

Your satisfaction is important to Mako2021-10-15T10:55:31+11:00

We are committed to giving you the best service and products we can, so we back them with some solid assurances to make sure your Mako experience always meets or exceeds your expectations.

It’s important to us that you love your new sunglasses and are confident that you’ve made the right choice. So, if you change your mind and decide they’re not quite right for you, return them within 30 days of purchase and we’ll give you your money back*.

Mako products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects.

Why do polarised lenses come in different colours?2021-09-08T12:12:25+10:00

Polarising filters are always combined with tinted lenses and will reduce glare and ambient light. Grey lenses for example cut down the most ambient light. Copper on the other hand appear brighter by cutting down the most blue and green light. This in effect makes what you’re seeing brighter so you can see more while still reducing glare.

What is an oleophobic coating?2021-09-08T12:11:23+10:00

Oleophobic treatments or coatings are added on the lens surfaces to repel oil, dust, water, and dirt. This makes you sunglasses easier to clean and makes the lens less susceptible to scratching. It’s similar to some mobile phone coatings available today.

What is an AR coating?2021-09-08T12:11:05+10:00

Anti-reflective (AR) coating was developed before WW2 and stops reflections occurring on the inside face of the lens giving you better vision. We use 12 layers of AR on our glass lenses (approx. 30% higher than industry standards) as well as oleophobic and hydrophobic coatings.

What is a hydrophbic coating?2021-09-08T12:11:47+10:00

Hydrophobic coatings on the outer layer of the lens ensure water beads up and runs off the lens in a way similar to the way rain will run off a windscreen that has been treated with Rain X.

What is a decentred lens?2021-09-08T12:10:40+10:00

Decentred lenses have been used for decades. They were developed by still and video camera lens manufacturers in the 80s. All high curve / wrap around sunglasses should use decentred lenses to move the optical centre of the lens in front of your eye where you need it. This reduces distortions in the periphery to below the limits of the eye. A high wrap lens that is not decentred, would give you a seasickness type effect.

Glass or Polycarbonate lenses?2021-09-08T12:10:06+10:00

Glass lenses have much higher clarity and scratch resistance than plastic based lens materials such as polycarbonate. Polycarbonate lenses are lightweight, impact resistant and cost less.

Does thinner glass lenses mean clearer vision?2021-09-23T22:37:32+10:00

No. Thinner glass has little to do with clarity but rather the focus should be on the quality of the glass used. Mako glass lenses range from 1.8mm to 2.1mm in thickness depending on the individual frame design. Mako glass polarised lenses are made using high grade crown glass to ensure optimum clarity.

We would love to hear from you.

MAKO Group Australia Pty. Ltd
Locked Bag 5000
NSW 1570
P: +61 (2) 8436 6666
F: +61 (2) 9417 5167


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